Accountability means you are never trapped. The cancellation terms below are written for the country you have selected above. You pay us to create demand, and a demand-creation engagement's terms are stated in the written proposal before any work begins. For our consultation program, priced per person per year and payable monthly, you may cancel and receive a prorated refund for any months not yet delivered. When you switch countries, the consumer protection framework, the cooling off window, and the governing jurisdiction all change to match the place where your business operates. Every path out of an engagement is written down before you step in, so you always know the way back.
Accountability means you are never trapped. You can cancel at any stage, and the cost of cancelling is always written down before the work begins, never invented afterwards.
There are two kinds of engagement. A demand-creation engagement is agreed in a written proposal, and its cancellation terms are stated there before any work begins. Our consultation program, priced per person per year and payable monthly, may be cancelled at any time, and we refund the value of any months not yet delivered, within the 10 business days window granted by Consumer Protection Act 68 of 2008. Every cancellation path is governed by The laws of the Republic of South Africa, and every figure is shared with you in writing before it is invoiced.
You pay us to create demand, and a demand-creation engagement's terms are stated in the written proposal, so if you cancel before the work begins there is nothing to pay. For our consultation program, which is priced per person per year, you may pay monthly, and if you cancel we refund any months not yet delivered. No hour is ever counted that was not genuinely worked, and every figure is shared with you in writing before it is invoiced.
We want you to read these paths once, understand them fully, and then never have to think about them again. If a path is unclear, that is a signal to ask us before you begin, not after. Clarity before commitment is the foundation of every honest partnership.
There is no charge. A demand-creation engagement is agreed in a written proposal, and until the work begins nothing is owed. You owe nothing, and we respect your decision to step away.
The engagement is complete and you pay for the work delivered, under the terms written in your proposal. Reputation and results both stay with you, and the working relationship ends cleanly.
For the consultation program, if you have paid the first annual payment or the first monthly installment and cancel within the cooling off window shown above, you receive a refund of any months not yet delivered. The window is set by the consumer protection law of your country.
You pay only for the work completed up to the cancellation date, and we refund the value of any months not yet delivered. Completed consultation sessions remain yours.
Your annual subscription is settled in full. The relationship continues on whatever terms you and we agree for any future work, and the results you achieved remain yours.
Accountability means you are never trapped. With Zibuke Africa you can cancel at any stage: a demand-creation engagement's terms are stated in the written proposal, and for the consultation program you receive a prorated refund for any months not yet delivered, under The laws of the Republic of South Africa.
Zibuke Africa has built a platform that helps entrepreneurs create demand for their products and services. We create demand, book appointments, and connect prospects to human sales representatives. You pay us to create demand, and we measure ourselves by the demand we create. Our consultation program is priced per person per year and may be paid as one annual payment or in monthly installments. Every cancellation path below is written down before the work begins, and every figure is confirmed in writing before it is ever invoiced.
Every cancellation path is governed by the consumer protection law shown above for your country, and every figure is shared with you in writing before it is invoiced. You can leave as cleanly as you arrived.
To cancel at any stage, send a single written notice to [email protected] from the email address we have on file for your engagement. State that you wish to cancel, and we will take care of the rest. We will confirm receipt within one business day, calculate any charge due using the method above, share that figure with you in writing, and settle the matter promptly. No phone trees, no delays, no disappearing acts.
There are no cancellation penalties beyond the genuine cost of work already performed. There are no administrative fees. There is no obligation to give a reason, though we always welcome your feedback so we can improve. You can leave as cleanly as you arrived, and that is how it should be.
A cancellation policy you understand fully is a sign of an honest partnership. Reach out, and a senior member of the team will walk you through any line that is not yet clear, for Success Led Selling or the consultation program.