We do not hide behind fine print. You pay us to create demand, and a demand-creation engagement's terms are stated in the written proposal before the work begins. Our consultation program is priced per person per year and may be paid as one annual payment or in monthly installments, and we refund the value of any months not yet delivered. When you switch countries, the data protection law, the consumer protection framework, the cooling off window, and the governing jurisdiction all change to match the place where your business operates. You will always know exactly where you stand, because you should never have to decode a policy to trust a partner.
In South Africa we say ubuntu, I am because we are. A refund policy built on ubuntu cannot hide behind fine print. It has to be honest, it has to be fair, and it has to treat your money the way we would want our own money treated.
A demand-creation engagement is agreed in a written proposal, and its refund terms are stated there before the work begins. Our consultation program is priced per person per year and may be paid as a single annual payment or in monthly installments across twelve months. If you cancel, we refund the value of any months not yet delivered, within the 10 business days window granted by Consumer Protection Act 68 of 2008. Every figure is confirmed in writing before it is invoiced.
You pay us to create demand, and a demand-creation engagement's terms are stated in the written proposal, so there is no public fee table to decode. For our consultation program, which is priced per person per year, you may pay as a single annual payment or in monthly installments across twelve months so your company cash flow is protected. Every figure is shared with you in writing before it is invoiced, and no figure is ever changed without your written approval.
Accountability means you can see every outcome before you commit. The scenarios below cover every stage of an engagement, so there is never a stage where you are guessing what happens next.
There is no charge. A demand-creation engagement is agreed in a written proposal, and until the work begins nothing is owed and there is nothing to refund. You owe nothing, and we part as colleagues who simply did not find the right fit.
The engagement is complete. You pay only for the work delivered, under the terms written in your proposal.
For the consultation program, if you pay the first annual payment or the first monthly installment and then change your mind within the cooling off window shown above, you may cancel and receive a refund of any months not yet delivered.
If you cancel during your consultation year, we refund the value of any months not yet delivered. Work already delivered is handed over to you, and any completed consultation sessions remain yours.
Once your annual consultation subscription is settled, there is nothing further to refund or to charge. The relationship continues on whatever terms you and we agree for any future work.
All working relationships are settled in full. The results you achieved remain yours, because your success was always the point.
In South Africa we say ubuntu, I am because we are. Our refund terms are honest: a demand-creation engagement is agreed in a written proposal, our consultation program is refunded prorated for any months not yet delivered, and the Discovery Consultation and Success Assessment are free.
Zibuke Africa has built a platform that helps entrepreneurs create demand for their products and services. We create demand, book appointments, and connect prospects to human sales representatives. You pay us to create demand, and we measure ourselves by the demand we create. Our consultation program gives enrolled executives unlimited access to Management Training, Product or Service Packaging, and Operations and Systems Designs, priced per person per year. Every refund path below is written down before the work begins.
We can show you the work we have delivered, and every figure is agreed in writing before it is invoiced. If you cancel, you pay only for what was genuinely delivered, never for what was promised.
We hold only the information you choose to share with us, and we hold it for the sole purpose of serving your engagement. When you switch countries above, the data protection law shown here changes to the law that applies where your business operates. We process personal information lawfully, we keep it only as long as we need it, and we never sell it. If you ask us to delete it, we delete it, and we confirm to you in writing when it is gone.
Any request about your personal information can be sent to [email protected]. A senior member of our team will respond within the timeframe required by the law shown above.
A refund policy you do not understand is not an honest one. We would rather answer your question now than have you discover the answer later. Reach out, and a senior member of the team will walk you through every line, for Success Led Selling or the consultation program.